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Delivery Policy



  • Delivery Methods
  1. Partnered Logistics Providers
    • Home Delivery: Yamato Transport (Taiwan main island only)
    • Convenience Store Pickup: 7-Eleven, FamilyMart (available on Taiwan main island and offshore islands where convenience stores are located)

  1. Delivery Timeframes & Service Areas
  • Home Delivery
    • Delivery Time: 3–5 days
    • Service Area: Taiwan main island
  • Convenience Store Pickup
    • Delivery Time: 5–7 days
    • Service Area: Taiwan main island
  • Postal Service (Offshore Islands)
    • Delivery Time: 7–10 days
    • Service Area: Offshore islands of Taiwan

  • Shipping Information
    • Orders are shipped within approximately 1–3 business days after purchase (excluding the day the order is placed and public holidays).
    • Delivery hours are Monday to Friday, 12:00 PM – 5:00 PM. No deliveries are arranged on weekends or public holidays.
    • During peak holiday seasons or due to unforeseen events such as natural disasters, shipments may be delayed.
    • If Home Delivery is selected:The actual delivery schedule is subject to the delivery route arranged by the courier.
    • If Convenience Store Pickup is selected:Please check your SMS notification for arrival updates and pick up your order within 7 days of arrival.
    • Failure to collect your package without reason may result in shipping cost charges, which will be borne by the customer.